General Virtual Assistant (VA)
The classic starting point. Inbox management, calendar scheduling, travel coordination, and the organizational tasks that pull you out of deep work.
In-house teams · Cebu, Philippines
Hire the top 1%.
Watch them work.
Pay only when they do.
Live Agents trains, manages, and houses your team inside our Cebu, Philippines headquarters — and streams their desks to your dashboard, with billing that auto-pauses the moment they go idle.
Refundable deposit · Zero-risk hire Top 1% of 40,000 monthly applicants200+ teams scaled in 18 months
app.liveagents.ioyour team · live
●●●MS
Maria S.
Executive Assistant · Cebu HQ · Floor 14
Live
Watch live screen
06:50 PM PHT
Mouse
moving
Keystrokes / min
82
This week
Seat hours40h 00m
Idle (>1 min) auto-paused−0h 08m 12s
You're billed for2h 14m 07s
Meter resumes the moment they're back
Activity · last hour5m bins
Atlas HoldingsNorthwind StudiosHelio CommerceLattice CapitalSemplicePublic BetaBeacon RealtyRivetworkForge & FrameAtlas HoldingsNorthwind StudiosHelio CommerceLattice CapitalSemplicePublic BetaBeacon RealtyRivetworkForge & Frame
The Live Agents difference
Three things every other VA company can't do.
Most VA agencies stop at "we'll send you resumes." We start there — then build the office, the curriculum, and the dashboard you'd build yourself if you had ten years on the ground in Cebu.
Not remote.
Managed.
Your team sits at our desks, on our fiber, with our supervisors. Real attendance, real management, real accountability — not freelancers fighting their roommates for bandwidth.
- Class-A office in Cebu IT Park
- On-site managers per pod
- Biometric entry · 24/7 security
Not vetted.
Trained.
We hire 1% of 40,000 monthly applicants — then we put them through a role-specific curriculum on our dime, on our floor, before they ever sit in your inbox or pipeline. You meet candidates who are already trained, not trainees.
- Role-specific curriculum
- Tools you actually use
- Final practical exam
Not trust-us.
See for yourself.
Every hire shows up in your dashboard. Click their tile, watch their screen live, and the meter pauses automatically the moment they're idle for 10 minutes.
- Live desktop streams
- Mouse + keystroke activity
- 1-min idle auto-pause
The transparency dashboard
Stop wondering. Start watching.
One click on your hire's tile streams their screen to you. If their mouse and keyboard stop moving for more than 60 seconds, our agent pauses the billable timer. The instant they're back, it resumes.
- Live desktop streamClick any tile to watch their work in real time. No screenshots, no day-late summaries.
- 10-minute idle auto-pauseIf the mouse and keyboard stop moving for 10 minutes, the meter pauses. When the worker returns, they confirm whether the missed window should still be billed (e.g. a call or a meeting).
- Activity timelineMouse, keystrokes, and active windows by 5-minute bin. See exactly where the day went.
- Billable receiptEvery Friday: total seat hours, idle deductions, and net billable time, down to the second.
app.liveagents.ioyour team · live
●●●MS
Maria S.
Executive Assistant · Cebu HQ · Floor 14
Live
Watch live screen
06:50 PM PHT
Mouse
moving
Keystrokes / min
82
This week
Seat hours40h 00m
Idle (>1 min) auto-paused−0h 08m 12s
You're billed for2h 14m 07s
Meter resumes the moment they're back
Activity · last hour5m bins
How it works
From intro call to a hire on your dashboard in two weeks.
Five steps. No retainers. No surprises. We replace the placement at no charge if it's not working — and your deposit is refundable if you don't make a hire.
- Step 01
Book a discovery call
Tell us which role you're hiring for and when you need them. A refundable deposit kicks off your search and is credited back to your first invoice. You pay nothing if you don't hire.
- Step 02
Get matched with pre-trained top 1%
We surface candidates from our trained bench — people who've already passed the curriculum for your role. You see five to seven shortlisted profiles within 7 days, not 7 weeks.
- Step 03
Interview your shortlist
Two video rounds, your format, your questions. We coordinate scheduling, collect feedback after each round, and run salary negotiations on your behalf.
- Step 04
They start in our Cebu office, supervised day one
Real desk, real fiber, real on-site manager. We handle equipment, HR, payroll, and compliance. They're embedded in your Slack, your tools, your standup — but managed by us.
- Step 05
Watch them work, billed only for active time
Your dashboard goes live on day one. Click any tile for the desktop stream. The meter auto-pauses after 10 minutes idle and your Friday invoice shows the net billable time — to the second.
Refundable deposit · You pay nothing if you don't hire.
Roles we staff in-house
Hundreds of trained roles. One transparent team.
From front-office support to specialized operators, every category below has a dedicated curriculum, a dedicated bench, and a dedicated supervisor on our Cebu floor. Here are a few of the most requested — or jump straight to the full lineup.
Administrative & Operations
The backbone of every operator's week.
Executive Assistant (EA)
A strategic partner to C-suite operators. Handles complex scheduling, filters decisions, and shepherds stakeholder communication on your behalf.
Data Entry & Research Specialist
Maintains databases, updates CRMs like Salesforce or HubSpot, and runs targeted market or lead research with QA gates.
Don't see your role? We'll train a custom program for you in Cebu.
See all of our rolesInside our Cebu HQ
An office worth showing up to.
Your team isn't scattered across living rooms. They share a floor, a culture, and a manager — five days a week, in one of the best BPO cities in the world.
- Class-A office in Cebu IT ParkTwo full floors, ergonomic stations, 27-inch dual monitors, and natural light from every pod.
- On-site managers per podOne supervisor per 8 hires. They run stand-ups, QA work, and escalate issues to you in hours, not weeks.
- Redundant fiber + UPSTwo ISPs, automatic failover, and battery backup so your team stays online when their neighborhood doesn't.
- Biometric entry · 24/7 securitySensitive data stays in the building. Biometric access logs and CCTV cover every workstation.
Floor 14 · Cebu IT Park01
Training room · Cohort 2403
Pod E · Sales SDRs02
View from the breakroom04
Activity-based billing
You pay for work.
Not for chairs.
Every Friday at 6pm PHT, your billable receipt drops in your inbox. Total seat hours, idle deductions, and net billable time — all reconciled to the second by the same agent that streams the dashboard.
Resolution
To the second
Idle threshold
10 minutes
Cadence
Weekly · Friday
Weekly receiptliveagents.io/billing
Week of
Apr 28 – May 02, 2026
Invoice
INV-002184
Maria S. — Executive Assistant
Cebu HQ · Floor 14 · Pod B
Mon8h 03m
Tue7h 41m
Wed8h 11m
Thu7h 56m
Fri8h 09m
Total seat hours40h 00m
Idle (>1 min) auto-paused−2h 17m
You're billed for= 37h 43m × $9.50/hr
$358.34USD
Auto-paused 11 times · Resumed 11 times · 0 disputes
What founders say
Operators who stopped guessing what their team is doing.
4.9 / 5across 200+ engagements
“I've hired offshore for a decade. The dashboard is the difference. I stopped guessing whether my EA was actually working — and started getting two days a week of my life back.”
+10 hrs/wk reclaimed
AW
Andrew W.
Managing Partner · Atlas Holdings
“We tried two other VA agencies before Live Agents. The training is on a different level. Our SDR was producing booked meetings in week two, not month two.”
Ramp in 11 days
SM
Sofia M.
Founder & CEO · Northwind Studios
“The idle auto-pause changed how I think about offshore hiring. I'm not paying for chairs. I'm paying for work. That's a different product.”
TS
Tobias S.
Designer & Founder · Semplice
“Their Cebu office runs like a Manhattan finance floor. Managers, dual monitors, redundant fiber. My bookkeeper has more uptime than my own laptop.”
0 missed closes in 6 months
KW
Kaitlyn W.
Co-Founder · Lattice Capital
“I watched my new hire shadow our SOPs on her dashboard tile during her first week. By Friday I could see exactly which tickets she was crushing.”
PC
Patrick C.
Chief Executive Officer · Helio Commerce
“It's the only VA company I've ever used where I genuinely think the team is part of my team. They show up at the same desks every day. That matters.”
AP
Adii P.
Operator · Public Beta
FAQ
The questions every operator asks us first.
Don't see yours below? Bring it to the discovery call — that's exactly what it's for.
Refundable deposit · Zero-risk hireStop hiring strangers.
Stop hiring strangers.
Start hiring a team.
Twenty minutes on a call. Five candidates within a week. A real person at a real desk on your dashboard.
No long-term contracts Replacement guarantee Pay only when they work